Products & Services

FastResponse

Finally, there’s a faster, simpler, more cost-effective way for dental plans and providers to share information.

Designed to enable two-way secure communications, FastResponse allows health plans and providers to electronically request and deliver any documents that historically have been printed or mailed. This solution affords you an opportunity to reduce operating costs tied to manual communications by more than 50 percent when integrated with FastAttach®.

FastResponse enables the bi-lateral communication required for desk-level audits, quality reviews, potential fraud detection and collection records from patients’ charts. In addition, it can assist in provider to provider requests, such as obtaining copies of bite wings and scheduling appointments. All documentation can be shared via the FastResponse platform.

With FastResponse you get:

• Receipt confirmation of any request/letter sent to a provider
• Ability to track the status of any request/letter
• Ability to receive any response electronically, eliminating return mailroom expenses
• Improved provider relations by eliminating their print and postage expenses

FastResponse works seamlessly with FastAttach® enabling providers to create a single uniquely-numbered electronic envelope containing all requested documents needed for medical record reviews via scanned images, screen capture, direct upload and file import. Once the attachment is submitted, NEA’s Information Exchange Engine routes the information to the appropriate stakeholder for retrieval.

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NEA's staff has extensive experience in secure electronic document exchange. From inquiry to implementation to ongoing customer service, our professional support team works closely with our clients. Our technical and customer support is unparalleled in the industry. We provide continuous service to improve your workflow, simplify the documentation transmission process, and exceed your expectations.