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From the FastAttach® or FastAttach Web login screen, click the red “Forgot Password?” link. This will display the Forgot Password web page. Enter your Facility ID and your username. Please note that all fields are case sensitive.
Click the Next button. When prompted, enter the answer to the security question for your username and click Next. Confirm that your email address is correct, then click Reset Password. The system will automatically email you a temporary password.
Once received, log into FastAttach with the temporary password. You will be prompted to update your password. New passwords must be at least 8 characters, any combination of letters and numbers.
Go to https://www.nea-fast.com/install/, or select Install from the website navigation bar.
Click the Download FastAttach button, then select Run.
If you are using a different browser than Internet Explorer, you may be prompted to Save the installer. You will need to locate and open FastAttachInstaller_Net40.exe from the directory it was saved to, usually the Downloads folder.
Follow the prompts until you reach the End User License Agreement. In order to proceed, you must click Agree to agree to the Terms of Service.
After the installation is complete, click Close. The FastAttach icon will appear on the desktop; double click it to launch the FastAttach application. Enter your Facility ID (Account #), user name, and password, then click Login.
To uninstall FastAttach, follow these steps:
FastAttach is now completely removed from your system.
The most important feature in choosing a scanner is that it has a transparency adapter in the lid. These scanners are designed to scan translucent film, such as x-rays. It is also important to note the size of the transparency adapter.
In addition to a scanner, you can use FastKapture; it is NEA’s mobile app that enables you to secure capture images from any camera-enabled mobile device. Once the image is captured, it can be securely transmitted to the FastAttach repository for use in attachments. For additional information on FastKapture, go to Products & Services, then select FastKapture.
Log into FastAttach and click the Payor Information button. This will display a list of all the insurance companies accepting attachments from NEA. This list is automatically updated each time you log into FastAttach.
You may also view participating payors by clicking the “How do I display the list of participating payors in the website?” FAQ.
FastAttach securely transmits electronic attachments via a secure internet connection to the NEA secure repository. Once received, NEA assigns a unique tracking number to the attachment which the provider places in the “Remarks” section of the claim, then transmits the completed claim electronically to the payor. Attachments are then stored for secure viewing by the payors who receive them.
Payors may only view attachments that were transmitted specifically to them by sending providers.
No. FastAttach stores your images in a secure offsite repository, not on your office computers.
There are two ways to locate and view attachments sent through FastAttach. You can access the history of all attachments for a patient from within FastAttach, or you can search for a specific attachment through FastAttach Web.
Yes, all fields on the Login screen are case-sensitive.
We strongly advise each user to have an individual username. Different user names may be logged into the same FastAttach account at the same time from different workstations, however a single user name may only be logged into one workstation at a time.
Logging in is required because FastAttach users may access previously stored PHI via FastAttach.
There is no cost associated with installing FastAttach on multiple workstations within the same office. However, you are required to purchase an additional account if your practice operates at more than one location.
Please see the “How do I install FastAttach®” FAQ for instructions on how to install FastAttach on additional workstations.
Each screen’s name is displayed in the top-most title bar of FastAttach. This bar will have “NEA FastAttach:” followed by the title of the screen in the top left corner. You will also see your Facility ID and Username in the middle of the title bar.
There are four ways to add providers in FastAttach, depending on how you use the software:
Without an Interface
If you are using FastAttach without an interface (also referred to as “standalone”), login into FastAttach and click Provider Information. Click New, and then enter your provider’s information in the fields on the lower left portion of the screen.
With an Interface
If you are using practice management or clearinghouse software that has an interface with FastAttach (meaning you have a means of automatically sending your patient claim information into FastAttach from another software or service), new providers are added when the claim information is imported into FastAttach.
You will only need to enter the NPI number and select a specialty for that provider. Once all fields are completed, click the Save button.
Via FastAttach Web
Option 1: Select Online Features from FastAttach, then select Providers from the left-hand navigation menu. Click Add. Enter the provider’s information in the fields provided and click Save.
Option 2: Select FastAttach Web from the NEA website, then log in using your FastAttach credentials. Select Providers from the left-hand navigation menu. Click Add. Enter the provider’s information in the fields provided and click Save.
No. While an NEA# will give you the exact result, you may also search by date of birth, first or last name, health plan, date of service or date created.
No. Once an attachment has been sent and the receipt has been generated, the attachment cannot be altered.
The PRN is the payor-assigned reference number located on an Explanation of Benefits (EOB) letter that is requesting additional information regarding a claim or prior authorization. Depending on the payor, it may be referred to by a number of terms, such as Document Control Number, DCN, Claim ID Number, File Reference Number, File Control Number, etc.
Generally, you should use the NPI number that you use for billing purposes and on insurance claims. If your practice has multiple providers, use the doctor’s individual NPI number.
There are two ways to update your billing information with NEA:
NEA Master IDs are similar to payor IDs – ID numbers that represent payors in the NEA system. Interfaces use the ID numbers to match payor information from a claim or prior authorization to the NEA payor list when passing this information into FastAttach. This information is also available under Health Plans in FastAttach Web.
To view NEA Master IDs, log into FastAttach and click Payor Information, or log into FastAttach Web and select Health Plans. To the right of each payor name, a 6-digit number will display. This number is the NEA Master ID.
You can use FastAttach for Coordination of Benefits by creating an attachment that contains an image of your primary EOB, and the patient’s secondary payor selected the Data Entry screen.
Your images are saved in the NEA secure repository. They may be viewed by patient via the Archive button on the Data Entry screen, or searched for in FastAttach Web by selecting Patients or Sent from under Attachments.
There are two ways to respond to an Explanation of Benefits (EOB) using FastAttach. In each case, you will need to enter the Payor Reference Number (PRN – see “What is a Payor Reference Number (PRN) and where do I find it?”) into the appropriate field.
NEA's staff has extensive experience in secure electronic document exchange. From inquiry to implementation to ongoing customer service, our professional support team works closely with our clients. Our technical and customer support is unparalleled in the industry. We provide continuous service to improve your workflow, simplify the documentation transmission process, and exceed your expectations.