Client Support Center

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FAQs

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How Do I Reset My Password?

On the FastAttach® login page, click the red “Forgot Password?” link. This will display the Forgot Password web page. Enter your Facility ID Number and your user name. Please note that all fields are case sensitive. Click the Next button. When prompted, enter the answer to the security question for your user name. Once entered, confirm that your fax number and/or email address is correct, then select one as your preferred method for receiving your temporary password. Press Reset Password. The system will automatically fax or email you a temporary password. Once received, log into FastAttach with the temporary password. You will be prompted to change the password. New passwords must be at least 8 characters, and must be a combination of letters and numbers.


How Do I Install FastAttach®?

Go to https://www.nea-fast.com/install/, or select Install from the website navigation bar.

 

Click the Download FastAttach button, then select Run. If you are using a different browser than Internet Explorer, you may be prompted to Save the installer. You will need to locate and open FastAttachInstaller_Net40.exe from the directory it was saved to, usually the Downloads folder. Follow the prompts until you reach the End User License Agreement. In order to proceed, you must click Agree to agree to the Terms of Service.

 

After the installation is complete, click Close. The FastAttach icon will appear on the desktop; double click it to launch the FastAttach application. Enter your Facility ID (Account #), user name, and password, then click Login.


How Do I Uninstall FastAttach?

To uninstall FastAttach, follow these steps:

  • Close FastAttach if open
  • Go to the Start menu on your Windows computer
  • Select Control Panel (it may be under Settings)
    • Select Programs and Features or Uninstall a Program under the Programs section.
    • For FastAttach® version 2.77 or older, highlight “Neaprovider,” then select Uninstall or Remove.
    • For FastAttach® version 4.1 or newer, highlight “FastAttach-NEA,” then select Uninstall or Remove.
  • Once the software has been removed, you must locate and delete certain artifact files from your hard drive. To do this, go to Start > Computer > Local Disk/OS(C:).
    • When removing version 2.77 or older, remove the Neaprovider folder from the C: drive.
    • When removing version 4.1 or newer, open Program Files(x86) for 64 bit operating systems, or just Program Files if using a 32 bit operating system.
      • Look for FastAttach folder and delete it.
    • Go back to the Local Disk/OS(C:) and open the Windows folder. Inside the Windows folder, locate and delete the following files:
      • nea.ini
      • neaprovider.ini

FastAttach is now completely removed from your system.


What Scanners Are Recommended?

The most important feature in choosing a scanner is that it has a transparency adapter in the lid. These scanners are designed to scan translucent film, such as x-rays. It is also important to note the size of the transparency adapter.

  • Epson v700
  • Microtek i800

In addition to a scanner, you can use FastKapture; it is NEA’s new mobile app that enables you to secure capture images from any camera-enabled mobile device. Once the image is captured, it can be securely transmitted to the FastAttach repository for use in attachments. For additional information on FastKapture, go to Products & Services, then select FastKapture.


How do I display the list of participating payors in FastAttach?

Log into FastAttach and click the Payor Information button. This will display a list of all the insurance companies accepting attachments from NEA. This list is automatically updated each time you log into FastAttach.
 
You may also view participating payors by clicking the “How do I display the list of participating payors in the website?” FAQ.


How does FastAttach work?

FastAttach securely transmits electronic attachments via a secure internet connection to the NEA secure repository. Once received, NEA assigns a unique tracking number to the attachment which the provider places in the “Remarks” section of the claim, then transmits the completed claim electronically to the payor. Attachments are then stored for secure viewing by the payors who receive them.


How secure are my attachments once I submit them to the NEA repository?

Payors may only view attachments that were transmitted specifically to them by sending providers.


Are the attachments stored in my computer so I can access them later?

No. FastAttach stores your images in a secure offsite repository, not on your office computers.


How do I view an attachment that has been sent?

There are two ways to locate and view attachments sent through FastAttach. You can access the history of all attachments for a patient from within FastAttach or you can search for a specific attachment through ProviderView.

  • Patient History
    • To search patient history, log into FastAttach and click New/Search. From Patient Search, search for your desired patient.
    • From the search results, click View History to display a list of attachments sent for the selected patient.
    • Click View to display the selected attachment.
    • A web browser will then your selected attachment.
  • ProviderView
    • Another way to look up your attachments is directly through ProviderView, NEA’s secure online viewing portal. To access ProviderView, log into FastAttach and click Online Features or select ProviderView from the NEA website and log in using your FastAttach credentials.
    • Once logged in, use Search Attachments to find desired attachments.


Is my user name and password case sensitive?

Yes, all fields on the Login screen are case-sensitive.


Does each user need an individual username?

We advise each user to have an individual username. Different user names may be logged into the same FastAttach account at the same time from different workstations, however a single user name may only be logged into one workstation at a time.


Why do I have to log in each time?

Logging in is required because FastAttach users may access previously stored PHI via FastAttach.


Is there an additional cost to install FastAttach on more than one workstation?

There is no cost associated with installing FastAttach on multiple workstations within the same office. However, you are required to purchase an additional account if your practice operates at more than one location.
 
Please see the “How do I install FastAttach®” FAQ for instructions on how to install FastAttach on additional workstations.

How do I find the name of a FastAttach screen?

Each screen’s name is displayed in the top-most title bar of FastAttach. This bar will have “NEA FastAttach:” followed by the title of the screen in the top left corner. You will also see your Facility ID and Username in the middle of the title bar.


How do I add a provider in FastAttach?

There are four ways to add providers in FastAttach, depending on how you use the software:
 
Without an Interface
 
If you are using FastAttach without an interface (also referred to as “standalone”), login into FastAttach and click Provider Information. Click New, and then enter your provider’s information in the fields on the lower left portion of the screen.
 
With an Interface
 
If you are using practice management or clearinghouse software that has an interface with FastAttach (meaning you have a means of automatically sending your patient claim information into FastAttach from another software or service), new providers are added when the claim information is imported into FastAttach.
 
You will only need to enter the NPI number and select a specialty for that provider. Once all fields are completed, click the Save button.
 
Via ProviderView
 
Option 1: Select Online Features from FastAttach, then select Manage Providers from the left-hand navigation bar. Click Create New Provider. Enter the providers in the fields provided and click Update Provider.
 
Option 2: Select ProviderView from the NEA website, then log in using your FastAttach credentials. Select Manage Providers from the left-hand navigation bar. Click Create New Provider. Enter the providers in the fields provided and click Update Provider.
 


Do I need the NEA# to search for an attachment?

No. While an NEA# will give you the exact result, you may also search by date of birth, first or last name, date of service or date created.


Can I make changes to my attachment after it has been sent?

No. Once an attachment has been sent and the receipt has been generated, the attachment cannot be altered.
 
Helpful Tips:

  • If you have not yet submitted the electronic claim, you can create a new attachment to generate NEA # with the correct information.
  • Images that have been sent for a patient previously can easily be reattached using the Archive button in the Data Entry Window.


What is a Payor Reference Number (PRN) and where do I find it?

The PRN is the payor-assigned reference number located on an Explanation of Benefits (EOB) letter that is requesting additional information regarding a claim or prior authorization. Depending on the payor, it may be referred to by a number of terms, such as Document Control Number, DCN, Claim ID Number, File Reference Number, File Control Number, etc.


Which NPI (National Provider Identifier) should I use, the facility or the doctor's?

Generally, you should use the NPI number that you use for billing purposes and on insurance claims. If your practice has multiple providers, use the doctor’s individual NPI number.


How do I update my billing information?

There are two ways to update your billing information with NEA:

  • You may update your billing information via ProviderView using the Edit Billing feature by either clicking Online Features from FastAttach, or by selecting ProviderView from the NEA website.
  • If you have received a “Change of Billing” form via fax or email and you choose not to use the preferred method of updating the billing information online, simply fill out the form and fax it back to us.


What are NEA Master IDs and where do I find them?

NEA Master IDs are similar to payor IDs – ID numbers that represent payors in the NEA system. Interfaces use the ID numbers to match payor information from a claim or prior authorization to the NEA payor list when passing this information into FastAttach.

 

To view NEA Master IDs, log into FastAttach and clickPayor Information. To the right of each payor name, a 6-digit number will display. This number is the NEA Master ID.


How do I send primary claim payment information to a secondary payor (Coordination of Benefits)?

You can use FastAttach for Coordination of Benefits by creating an attachment that contains an image of your primary EOB, and the patient’s secondary payor selected the Data Entry screen.

  • You can select which payor you want this attachment to go to by using the drop down menu on the Data Entry screen.
  • If the payor you wish to send to does not appear, you can add the payor by clicking Patient Information and selecting Add New Insurance. Fill in the new tab you created and then click Next at the top to save your changes.
  • If you have a paper copy of the document, you can Twain/Scanner to activate your scanner software.
  • If you have a digital copy of this document, such as a PDF, you can use Screen Capture.
  • EOBs are labeled under the Non-X-ray tab on the Edit Image Screen.


Where are images saved after I send them?

Your images are saved in the NEA secure repository. They may be viewed by patient via the Archive button on the Data Entry screen, or searched for in ProviderView by using the Search for Archived Images feature.


I have received an EOB requesting additional information. What do I do?

There are two ways to respond to an Explanation of Benefits (EOB) to the payor using FastAttach. In each case, you will need to enter the Payor Reference Number (PRN – see “What is a Payor Reference Number (PRN) and where do I find it?”) into the appropriate field.

  • If the payor is requesting documentation that you have not previously submitted with FastAttach, you can make a new attachment containing the requested information. When you are in the Data Entry screen, select Yes to “Did the payor request this attachment?” Then enter the PRN in the Payor Reference Number box below. Be sure to add all requested information to your attachment, then Save and Send. There is no need to add an NEA# to a claim in this circumstance.
  • If you have previously sent the requested information with FastAttach and all requested information is present in that original attachment, use ProviderView (see “How do I view an attachment that has been sent?”) to find your attachment, then scroll to the bottom of your Attachment View screen and click the button that says “I have received an EOB/letter requesting the information in this attachment”. Enter the PRN and click Notify Payor.


How do I display the list of participating payors in the website?

Click here.

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NEA's staff has extensive experience in secure electronic document exchange. From inquiry to implementation to ongoing customer service, our professional support team works closely with our clients. Our technical and customer support is unparalleled in the industry. We provide continuous service to improve your workflow, simplify the documentation transmission process, and exceed your expectations.